1 Message
Remove personally owned modem / router
Hi, I have a Netgear cable modem / router that I used to use with xfinity. Now I use one provided by xfinity. I'd like to remove my personally owned netgear one from my account so I can give it to a friend to use on their account. How do I do this?
Accepted Solution
XfinityRaf
Official Employee
•
985 Messages
1 year ago
Good afternoon @user_eczubs. Please send our team a direct message with your full name and full address, so we can assist in removing the equipment from the account. Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0