1 Message
Remove personal router from account
Hi,
I would like to remove my personal router from my account so it can be used by a friend. I cannot find the option to send a direct message to your support team.
1 Message
Hi,
I would like to remove my personal router from my account so it can be used by a friend. I cannot find the option to send a direct message to your support team.
XfinityBillie
Official Employee
•
3.1K Messages
1 month ago
@user_sjzm8e Thank you for taking the time to reach out to us here on our Xfinity Forums. We can definitely help you in removing your owned modem from the account! In order to get started, please send us a DM to Xfinity Support, with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0