Remove outdoor Xfinity cables and box that are no longer used

No the lines are not presenting a hazard.  One is a bit low from house to pole.  

That's good, @user_z5w832! Thanks for letting us know. Have you happened to try submitting a ticket through our Xfinity Assistant yet, by chance? Customers and non-customers alike can often request outside work like this through that chat feature.

I tried, but the request ends up asking questions that are not relevant and I am unable to proceed further.  Please can I submit a work order ticket to remove my cables and box? 

I tried but it keeps asking me questions that are not relevant and I can’t proceed.  Can you please submit a work order ticket for me ?  

Thanks for letting us know, @user_z5w832. We'd be happy to take a closer look and help in whatever way we can! Could you please send our team a direct message to continue?

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!