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user_00ca20
1st Topic

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2 Messages

Thursday, September 8th, 2022 3:48 PM

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Remove old phone cables

Hi I have unused aerial landline cables running to my house I am trying to get removed. How do I go about this? (we only use your cable internet, these have been unused for years).

Question

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Updated 

3 years ago

2.4K

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Here4Help

Expert

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192 Messages

3 years ago

@user_00ca20 

You will likely need to have an electrical contractor out to your home to determine if the lines are still active for some purpose you may be unaware of. They can also help you identify if a company owns those lines as they may not be from Comcast. Today, Comcast only sends their services to a home via a coax or fiberoptic cable. Additionally, Comcast will not remove cables that they did not install/currently providing service through. 

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user_00ca20

Visitor

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2 Messages

@Here4Help​ Thanks for the fast reply. I understand that today you use coax/fiber, but before that you used regular phone cables correct? I've been informed that Comcast did install these cables. 

3 years ago

0

XfinityKei

Official Employee

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1.5K Messages

Hi @user_00ca20, Thanks for reaching out to our community for assistance with your  line concerns. As mentioned above the best bet would be to have us check the line by having someone come out and confirm.

Please send our team a direct message with your full name and full address so that we can assist you further. 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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