Visitor
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1 Message
Remove old modem from my account?
I just recently upgraded to a new modem. It is already activated and running just fine, but I want to be able to give my old one to a family member. How would I go about removing the old modem from my account?
XfinityRay
Official Employee
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2.7K Messages
4 days ago
Hi there, user_e72900! Congratulations on your new modem! That is very kind that you will gift the previous one! We can get that removed so it is ready to go for the next person.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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