Regular Visitor
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4 Messages
Remove old internet cable modem from account
I spoke to several tech support staff at (800)-934-6489 to remove an old modem from my account. Each time, they claimed that the modem was removed from the account. However, it still appears on my account page.
Has anyone had a similar experience?
Thanks!
- wal
Accepted Solution
XfinityKei
Official Employee
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1.7K Messages
2 years ago
Hi @wally_l I’m sorry to hear that modem is still on your account. You're with the right team to resolve this for you! Can you please direct message me your first and last name along with your full service address so that I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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111.8K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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