Thank you so much for taking the time to send us a DM so we could ensure your customer owned equipment was removed off your account @user_tol3jg! Please don't hesitate to reach out if you have any other questions/concerns, we are happy to help.
Good Morning, @user_tol3jg! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would be more than happy to assist with the equipment that is showing on your account, and removing any that may be necessary. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Accepted Solution
XfinityAdrienne
Official Employee
•
1.8K Messages
9 hours ago
Thank you so much for taking the time to send us a DM so we could ensure your customer owned equipment was removed off your account @user_tol3jg! Please don't hesitate to reach out if you have any other questions/concerns, we are happy to help.
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EG
Expert
•
116.9K Messages
15 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
•
1.8K Messages
15 hours ago
Good Morning, @user_tol3jg! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We would be more than happy to assist with the equipment that is showing on your account, and removing any that may be necessary. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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