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user_zyeu5h
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1 Message

10/15/2024 5:11 PM

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Remove modem from account

Hi Xfinity team! I need to unregister the Netgear modem that is currently registered to my account so that I can give it toy neighbor who is signing up for Xfinity internet. I haven't been able to do this in the Xfinity app. Could you assist?

Device: Netgear CM1200 

Thanks in advance.

Question

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Updated 

2 years ago

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EG

Expert

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122.1K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJoe

Official Employee

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1.5K Messages

2 years ago

Hi there @user_zyeu5h we would be happy to look into this with you. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_uwjfgk

1 Message

2 years ago

I also have the same question. Where is the Direct Message icon located on this page?

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XfinityEva

Official Employee

 • 

2.7K Messages

Hi there, we can help you with this as well. You may see the direct message after your first post and/or will have to sign out and sign back in and follow the steps to send us a message. 

 

Please include your full name and service address to get started. 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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2 years ago

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