Thank you for reaching out @user_2o7pgt Normally we do not remove lines from homes due to inactive services at the location. Were you wanting to see if the line can be moved to a new location? This may be a chargeable service to have a technician come out and see if that is possible but not guarantee the line can be moved.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_2o7pgt Gotcha! WE an issue a ticket to our local team to assist with the line. To begin, can you please send a Direct Message with your name and service address?
Click "Sign In" if necessary Click the "Direct Message" icon Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
•
4.1K Messages
4 hours ago
Thank you for reaching out @user_2o7pgt Normally we do not remove lines from homes due to inactive services at the location. Were you wanting to see if the line can be moved to a new location? This may be a chargeable service to have a technician come out and see if that is possible but not guarantee the line can be moved.
4
0