1 Message
REMOVE FREE PEACOCK
I have been trying daily for over a week to get free Peacock off of my account. I don’t want it because it is preventing me from upgrading to ad free directly from Peacock (and I won’t be paying full price to Xfinity to do this when they should only be charging the difference between the free tier and the ad free tier). The fact that it is impossible to remove and impossible to upgrade tells you exactly who this benefit is benefiting. If it’s not off my account in the next 5 days I’ll consider a class action. Forcing someone to have a service they don’t want is unethical and not a way to keep customers happy.
XfinityLinda
Official Employee
•
1.4K Messages
26 days ago
@user_q339u7 Thanks for connecting with us here in our community. We would appreciate the opportunity to assist with your Peacock concerns. If we may, please send us a Direct Message with your full name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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