6 Messages

Friday, September 5th, 2025

Remove external box- internet

I need to get the external box removed from the house. We canceled internet already. We called in and got case number to do this but it was canceled fir some reason. Need this done soon!

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Official Employee

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500 Messages

9 days ago

Howdy and happy Friday user_a3d0f9 👋 I appreciate you taking the time to bring your request to our community, and would be happy help get the process started on getting any external boxes removed from the home.

Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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