remove exterior wiring

Hey there, @user_gk3yzm! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with the wiring, and looking to have it removed. Typically, if the line is requested to be removed or relocated, there is a one time charge for the service. I would be more than happy to work through getting it all set up with you if you wish to proceed with the charge. Can you please send us a DM to get started?

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support". 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514