Visitor

 • 

1 Message

Saturday, July 11th, 2026 5:10 PM

Remove exterior equipment

I will be remodeling and disconnecting service and need to schedule an appointment to remove the equipment from the side of my home. This is exterior equipment attached to my garage.

Oldest First
Selected Oldest First

Expert

 • 

119.2K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

3.3K Messages

2 hours ago

 

user_m94r21 Thank you so much for reaching out for help with your lock box. We would be happy to help with getting the box removed during your remodel process. 

 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.

 

forum icon

New to the Community?

Start Here