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user_99t3hl
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10/20/2026 4:12 PM

Remove drop wire

I have a drop wire still connected from the back of my house to the line but now I have Quantum Fiber and I no longer need it. Could I schedule an appointment to have it removed. Thanks

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2 hours ago

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XfinityMartyR

Official Employee

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3.8K Messages

2 hours ago

 

user_99t3hl Thank you for reaching out! We would be more than happy to have a service order created for you to have the Comcast cable drop removed from your location. Please send us a direct message, so we can collect your location information. 
 
 

To send a "Direct Message" message:

 


• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it


How to: Direct messaging within the forum 

 

 
 

 

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