Visitor
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1 Message
Remove drop wire to my house.
We no longer have Xfinity and we want the drop wire from the utility pole to our house removed. I have called Xfinity twice and appointments were theoretically set up but nobody showed up either time. How do I get someone to come do this, or can I just cut the wire myself?
XfinityMatthew
Official Employee
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2.1K Messages
4 hours ago
@user_9nkmcq For non-customers we have a ticket we submit for these request that gets a job scheduled. Let's double-check that this was properly handled the last time you tried and see what we'd need to do to escalate it. Please send us a direct message with your full name and the service address we want the line removed from.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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