Visitor
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1 Message
Remove Comcast cables
Hello I had cancelled Comcast band the cable lines were never removed. Can you pls tell me when is the soonest someone can come and take them down? Thanks
Visitor
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1 Message
Hello I had cancelled Comcast band the cable lines were never removed. Can you pls tell me when is the soonest someone can come and take them down? Thanks
EG
Expert
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112.2K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPaula
Official Employee
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1.5K Messages
2 years ago
@EG Thanks for your help!
Hello @user_ss Thanks for reaching out to us for help with the cable connection to your house. I would be happy to help out and submit a request to have the cable line removed. Please direct message us your name and service address. From there I can verify the account and open a request with the local team. I will need to know the placement of the cable line to your home and if it's an aerial line or underground please.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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