Remove box and wiring from house outside

Hello, @user_somywk thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, I can get a ticket opened up to have the outside box and line removed. Since I will need to gather some information to open the request that we don't want in our public conversation, when you have time please send a direct message. 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address

If you ever don't have time to reach out to us, there is the great option of reporting the line concern here as well: https://www.xfinity.com/support/articles/report-an-issue. I'll watch for the direct message to come in. 

@user_somywk 

I removed your post that has your name and address.  We don't allow personal identifying information posted in public.  I also removed your duplicate post on this subject.  Please stick with this thread.

Please follow the directions for sending a private direct message so that Xifinity Support can help you.