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user_vatsf4
1st Topic

2 Messages

Wednesday, August 28th, 2024 2:29 PM

Closed

remove add ons

How do I remove the Xfi Complete add on from my bill? What changes will I see in my internet connection when the add on is removed?

Question

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Updated 

9 months ago

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1

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CC_Tony

Retired Employee

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1.4K Messages

9 months ago

@user_vatsf4, hello! Thank you for your post. Here is everything that is included with xFi Complete: https://www.xfinity.com/learn/internet-service/xfi-complete. We can help you swap from xFi Complete to a standard gateway rental. Go ahead and send a DM to Xfinity Support with your full name and address. We'll see you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

2

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user_vatsf4

2 Messages

@XfinityTony​ Thank you. I would really love the chance to speak with someone about the differences between xfi complete and a standard gateway rental. Are there differences in services and/or pricing? Also, are you able to call me to have a conversation this?

9 months ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

@user_vatsf4
Our team works over this platform to help answer questions and provide support. This helps keep information publicly available in the Forums for anyone else with the same questions. I received your DM and will be responding to you shortly. We will be able to see what options we have for you and make sure it will be of benefit to you.

9 months ago

0

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