teddmf To remove a modem from your Xfinity account, navigate to the "WiFi" or "Devices" section in the Xfinity app, select your equipment, and choose the option to remove it. Let me know if this works.
teddmf We can look further into this on our end today.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityShawn
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teddmf
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11 hours ago
There's no such option.
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