1 Message
Remove a modem from my account
I have searched everywhere on your website, forum, support page on how to remove a modem. I see where the answer is to direct message but somehow I don't have that option.
I got a refurbished modem and it was still active on another account. Well, I can see how that happens. This is the worst.
XfinityAnthonyT
Official Employee
•
1K Messages
1 year ago
Hey there, I am so sorry to hear that. That definitely shouldn't be happening and is the first time I have ever heard of that going down! I can get the ball rolling on this for you. Please send a DM to XFINITY SUPPORT with your name and address for me.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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