Visitor
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3 Messages
Removal of old overhead lines
Hi, I need my old overhead lines from xfinity removed. I have confirmed they're xfinity cable lines along with an xfinity box on the side of the house. They do not cross through any trees.
Visitor
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3 Messages
Hi, I need my old overhead lines from xfinity removed. I have confirmed they're xfinity cable lines along with an xfinity box on the side of the house. They do not cross through any trees.
XfinityDilary
Official Employee
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2.8K Messages
5 days ago
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_zxq3h0
Visitor
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3 Messages
1 day ago
I followed "XfinityDilary" 's instructions above and this was the response I received from xfinity on the private chat: "We do not remove lines after a customer no longer have services with Xfinity. We can review if they can be relocated and sometimes this comes with a fee which is non-refundable if the request is unable to be fulfilled." - so basically xfinity will leave their [Edited: "Language"] on my house and won't take any responsibility for it. Just so everyone on this forum sees a public answer here instead of pulling everyone into worthless private chats where they are way less helpful
(edited)
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