Visitor
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1 Message
Removal of Excess Cable - Hazard
Removal of excess cable
My residence used to be subdivided into multiple apartments and there is still excess cabling connected to the Comcast pole behind my house with excess bundled wiring sitting on my property that I would like disconnected and removed. Both a hazard and an eyesore and needs to be removed before I remove some trees.
Thank you for your help.
Accepted Solution
XfinityRay
Official Employee
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2.8K Messages
2 years ago
Good afternoon, @ForestPark. We are the right place for assistance with the cabling. We can put in a ticket to have our line team come out and fix that up. These types of requests can take up to 21 days to complete depending on a number of factors. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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