U

Visitor

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8 Messages

Mon, Nov 21, 2022 12:07 AM

Removal of cable from street

Hi, I have removed xfinity internet and would like the service drop removed from my house.

Thanks

EG

Expert

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96.7K Messages

5 days ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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780 Messages

5 days ago

Hello @user_3649b4! Thank you for reaching out to us here via Forums. To confirm, are you looking to have a cable line removed? 

Visitor

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8 Messages

@XfinitySelena​ yes - to remove the service drop from outside of my house hanging over the street. Thank you.

XfinityPaula

Official Employee

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386 Messages

Thanks for clarifying. I would be happy to help out. Please send us your name and the service address so we can open the request.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Visitor

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8 Messages

ok thanks I will do that.

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