U

Visitor

 • 

8 Messages

Monday, November 21st, 2022 12:07 AM

Closed

Removal of cable from street

Hi, I have removed xfinity internet and would like the service drop removed from my house.

Thanks

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

111.4K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Problem Solver

 • 

892 Messages

3 years ago

Hello @user_3649b4! Thank you for reaching out to us here via Forums. To confirm, are you looking to have a cable line removed? 

Visitor

 • 

8 Messages

@XfinitySelena​ yes - to remove the service drop from outside of my house hanging over the street. Thank you.

Official Employee

 • 

1.5K Messages

Thanks for clarifying. I would be happy to help out. Please send us your name and the service address so we can open the request.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

ok thanks I will do that.

forum icon

New to the Community?

Start Here