Visitor
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1 Message
Removal of cable drop
Looking to request the removal of a cable drop.
The address is a different address than my own. It is for my father's home who is a former Xfinity customer.
The line is low in the yard and the box attached to the house is falling off.
XfinityRoberto
Official Employee
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2.4K Messages
7 hours ago
Hi there and welcome to Comcast @user_kyjod5. Thank you so much for reaching out to us regarding your father cable drop you are wanting to remove. You are in the right place and we are happy to assist you today.
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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