Visitor
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1 Message
Removal of aerial connection and placing it underground
Hi,
I have an aerial line that needs to be removed and placed into the existing underground vault so the utility pole can be removed. I've opened at least 3 support tickets with Xfinity customer support and they've all been closed without resolution. Can someone here help me with this? This is not an active account and after the line is placed underground there is no intention at this time to begin service. So there is no way to sign in to get service. Please advise on a path forward here.
EG
Expert
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122.4K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
1
XfinityAldrik
Official Employee
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2.8K Messages
4 hours ago
Good afternoon @user_x8m0nx! After opening several requests only to have them closed without the line being addressed, I understand why you’re looking for a different path forward.
Please send us a direct message with your full name and complete service address, email address, and phone number to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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