Visitor

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2 Messages

Monday, February 6th, 2023 8:43 PM

Closed

Removal of a comcast box from my property

Hi, I need assistance in finding where to submit a request for removal of a comcast box from my front yard. Please advise. Thank you. 

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Official Employee

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618 Messages

3 years ago

We're here to help, @user_975de0. Let's meet in DM to get started. 

 

To send a direct message [private message]:

  •    Click "Sign In" if necessary
  •    Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

Official Employee

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618 Messages

3 years ago

You got it. We'll need to submit a ticket to our research team to have it removed for you. May I have you provide your full name, address, best contact number, and email to begin? 

Visitor

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2 Messages

@XfinityJay​ I just provided the requested info through the steps above. Thanks. 

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