user_imiz1v If your remotes are not working for both TVs, first ensure that you are using the correct remote paired with each specific TV Box. Check the batteries in the remotes; if the LED does not flash or flashes red five times, replace the batteries. If issues persist, consider performing a factory reset on each remote. Follow the specific reset steps for your remote model (XR11, XR15, XR16, or XR100). After resetting, you will need to re-pair the remotes with their respective TV Boxes.
Again
Expert
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31.6K Messages
13 days ago
Moved to Customer Service as this is not Guidelines related.
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XfinityWilliam
Official Employee
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1.3K Messages
13 days ago
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