U

Visitor

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1 Message

Friday, May 9th, 2025 7:04 PM

remotes

remotes don't work for both tvs

Expert

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31.6K Messages

13 days ago

Moved to Customer Service as this is not Guidelines related.

Official Employee

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1.3K Messages

13 days ago

 

user_imiz1v If your remotes are not working for both TVs, first ensure that you are using the correct remote paired with each specific TV Box. Check the batteries in the remotes; if the LED does not flash or flashes red five times, replace the batteries. If issues persist, consider performing a factory reset on each remote. Follow the specific reset steps for your remote model (XR11, XR15, XR16, or XR100). After resetting, you will need to re-pair the remotes with their respective TV Boxes.

 

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