@user_yq0wuh thank you for reaching out to us at the Xfinity Forum. We can certainly help you get a new remote!
We have several great self-service options to get you what you need:
-Swap out your old or broken remote for a new one at an Xfinity Retail Store near you.
-If you’d like a new remote, you can have one shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the Xfinity Assistant.
-If you have an Xfinity Voice Remote and say “get new remote” to chat with Xfinity Assistant or scan a QR code.
If none of those work for you, I can certainly facilitate this and place an order for you.
XfinityJulie
Official Employee
•
37 Messages
2 hours ago
@user_yq0wuh thank you for reaching out to us at the Xfinity Forum. We can certainly help you get a new remote!
We have several great self-service options to get you what you need:
-Swap out your old or broken remote for a new one at an Xfinity Retail Store near you.
-If you’d like a new remote, you can have one shipped to you via UPS in a Getting Started kit (accessory shipping and handling fees will apply) through the Xfinity Assistant.
-If you have an Xfinity Voice Remote and say “get new remote” to chat with Xfinity Assistant or scan a QR code.
If none of those work for you, I can certainly facilitate this and place an order for you.
Let me know how you would like to move forward.
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