Hi there @harshlee, thanks for reaching out, and awesome job following those troubleshooting steps. You actually did the factory reset perfectly, that 3-blink blue light means the reset was a success!
Because it’s completely reset, it has unlinked from your TV box, which is why the voice button is showing a red light right now.
Let’s get you paired back up so everything works again! Please make sure your TV and Xfinity box are turned on, then follow these quick steps depending on your remote model: Press and hold the Xfinity and Info (i) buttons together for 5 seconds until the light turns green. Enter the 3-digit code that pops up on your TV screen. Let me know if that gets your voice commands back up and running!
XfinityQuemekia
Official Employee
•
1.5K Messages
2 hours ago
Hi there @harshlee, thanks for reaching out, and awesome job following those troubleshooting steps. You actually did the factory reset perfectly, that 3-blink blue light means the reset was a success!
Press and hold the Xfinity and Info (i) buttons together for 5 seconds until the light turns green. Enter the 3-digit code that pops up on your TV screen.
Let me know if that gets your voice commands back up and running!
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