Visitor
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1 Message
Remote
I'd like to order a new remote for my xfinity and t v because I can't get one at the app store near me. They're always out of them, so they say
Visitor
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1 Message
I'd like to order a new remote for my xfinity and t v because I can't get one at the app store near me. They're always out of them, so they say
EG
Expert
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121.1K Messages
9 hours ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityLinda
Official Employee
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2.7K Messages
9 hours ago
@EG Thanks for your partnership.
@user_yjmyhx Hi! Thanks for trusting us here in our community. Sorry to hear about the trouble getting your hands on a new remote from your local Xfinity Store. We'll gladly assist with getting a new remote sent out to you. I'll need for you to send me a Direct Message with your name and address. I look forward to hearing from you.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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EG
Expert
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121.1K Messages
8 hours ago
My pleasure @XfinityLinda !
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