Remote

user_4a0k04 Thanks for creating a post on our Community Forums. Sorry to hear that the remote continues to give you trouble after replacing the batteries. My team can definitely help get a new remote shipped to you, and you should also be able to visit a local Xfinity Store to get a replacement as well. If you'd like us to ship one, please send our team a direct message with your full name and address.

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message