user_1sn0a3 Thank you for reaching out to us here to let us know you need a new remote control! You can stop into your local Xfinity store to pick up a new remote, or we can send one out by mail, though there may be a shipping charge. If you would like us to send one out by mail please send us a DM with your first and lat name and full service address.
XfinityBrianH
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