Visitor
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1 Message
Remote
Good morning,
I need a new TV remote, the one I currently have just recently became dis functional.
What do I need to do? Currently we can’t change the channel or do anything.
thanks,
-David [Edited: "Personal Information"]
[Edited: "Personal Information"]
XfinityAngie
Official Employee
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2.1K Messages
4 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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BruceW
Gold Problem Solver
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26.8K Messages
3 hours ago
Nope. Without a working remote their "TV boxes" are only useful as paperweights. So consider getting two remotes so you have a spare. Test the spare to make sure it's working, then remove the batteries (so they don't cause corrosion), and maybe store it with a copy of the programming instructions from https://www.xfinity.com/support/articles/programming-your-xfinity-remote.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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