Remote

Hi. My remote broke or at least stopped working, and the Xfinity Assistant said that it was placing an order for a replacement for delivery. How long does it take the remote to arrive — no tracking number was provided. Thank you.

Responses

XfinityAdrienne

Official Employee

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1.2K Messages

2 years ago

Hey there, @ChrisL7! I am happy to hear that the Xfinity Assistant was able to place an order for a remote replacement. The orders typically are processed within 24 hours, and you should expect to receive the package within 3-5 business days through UPS or FedEx. Please let us know if you have any further questions or concerns.

4

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ChrisL7

New Poster

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10 Messages

Thank you. I hope to receive the remote.

2 years ago

0

XfinityThomasA

Official Employee

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2.3K Messages

You're very welcome, @ChrisL7, our team is always here to help!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

0

ChrisL7

New Poster

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10 Messages

Remote still hasn't arrived. Never received an order tracking or any other info from Xfinity as to when -- or whether -- it was shipped. Please advise. It has been more than 5 business days.

2 years ago

0

XfinityAmira

Official Employee

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4.1K Messages

@ChrisL7, I'm sorry to hear that you never received any tracking information. We definitely want to further look into this for you and ensure you get a replacement remote. My team is here to help! Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Customer Service

ChrisL7

Remote

XfinityAdrienne

ChrisL7

XfinityThomasA

ChrisL7

XfinityAmira

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