Visitor

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1 Message

Saturday, April 25th, 2026 10:55 PM

Remote will not change channels

Replaced batteries

restarted box

reprogrammed remote

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Official Employee

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684 Messages

5 hours ago

Hello @user_bqr7de it does sound like your remote could have seen its final days. Do you happen to have a Xfinity store close by? You can go to the store and have that remote swap out free of charge, or I can have a new remote sent over to you. Which option sounds the best for you?

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