@user_d4tg9o Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience :). You can grab a new remote free of charge from your local service center. You can use the link to find the closest location and even schedule an appointment to save time waiting in line.
@user_r3apnw That is never fun to deal with! What sort of troubleshooting steps have you taken? Have you checked the batteries, unpaired/re-paired the remote, factory reset the remote, or power cycle the cable box?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityEmilyB
Official Employee
•
2K Messages
1 year ago
@user_d4tg9o Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity experience :). You can grab a new remote free of charge from your local service center. You can use the link to find the closest location and even schedule an appointment to save time waiting in line.
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