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1 Message
Wednesday, September 27th, 2023 2:40 AM
Remote won’t pause forward or back up
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Official Employee
124 Messages
2 months ago
Hello, @gordandmarsh. Here are some troubleshooting steps you can try with most Xfinity Remotes https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work. Have you swapped out the batteries yet?
XfinityEsteban
Official Employee
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124 Messages
2 months ago
Hello, @gordandmarsh. Here are some troubleshooting steps you can try with most Xfinity Remotes https://www.xfinity.com/support/articles/remote-xr2-or-xr5-buttons-do-not-work. Have you swapped out the batteries yet?
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