user_raeti9 Hello, and thank you for reaching out via our Xfinity Community Forums. A remote not working is definitely frustrating. I'm sorry you're experiencing that. To help me figure out what might be going on and how I can best assist you, could you tell me if you're seeing any specific error message on your screen when you try to use the remote? Knowing if there's an error message will give me a clue about the potential issue.
In the meantime, I'm here to help get this sorted out for you. Let me know about any error messages, and we'll work on getting your remote working again!
XfinityChristy
Official Employee
•
2K Messages
7 days ago
In the meantime, I'm here to help get this sorted out for you. Let me know about any error messages, and we'll work on getting your remote working again!
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