remote is broken

Good evening @user_010dc6, and thank you for reaching out on our Community Forums regarding your remote concerns. We're sorry to hear that your remote stopped working and would be happy to help get you a new one. We can either ship a new remote directly to your home or you can drop by one of our XFINITY retail locations to pick up a new one. You can find your nearest retail location along with the associated store hours by entering your address here https://www.xfinity.com/local/store-offers?q=32.1765%2C-110.8712. If you'd prefer to have one shipped directly to your home, please send us a Direct Message with your name and service address to get started!

To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it