user_6lcwhj Thank you for letting us know you have been waiting for a new remote, and it hasn't arrived. We would, of course, be happy to get one sent out for a small fee, but you can always stop into any Xfinity store location to pick one up for free any time you need one.
If you would like our help getting a remote sent out.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityJoe
Official Employee
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1.5K Messages
22 days ago
Good morning @sarah941 you can pick up a remote replacement at no cost at your local Xfinity store, or we can ship you one.
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user_6lcwhj
Visitor
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2 Messages
4 days ago
I have been waiting over a week for my remote control
[Edit: Removed Personal private information]
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