Thanks for reaching out to us regarding replacing your remote. Sure, I would be more than happy to assist you today. There are two options for replacing your remote: you can pick one up in our nearest Xfinity Service Center, or we can mail it to you as well. Also, can you give me some more details as to what's going on with the remote, such as voice control not working or something else? What to do if your Xfinity remote breaks
Can you tell us more about what happens when you press the mute button?
Does the light flash on your remote?
Is it red or green?
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XfinityCarolyn
Official Employee
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289 Messages
3 months ago
Thanks for reaching out to us regarding replacing your remote. Sure, I would be more than happy to assist you today. There are two options for replacing your remote: you can pick one up in our nearest Xfinity Service Center, or we can mail it to you as well. Also, can you give me some more details as to what's going on with the remote, such as voice control not working or something else? What to do if your Xfinity remote breaks
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juju2523
Visitor
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1 Message
4 hours ago
my mute button does not work.
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