Thanks for reaching out to us regarding replacing your remote. Sure, I would be more than happy to assist you today. There are two options for replacing your remote: you can pick one up in our nearest Xfinity Service Center, or we can mail it to you as well. Also, can you give me some more details as to what's going on with the remote, such as voice control not working or something else? What to do if your Xfinity remote breaks
@user_4fcs5z We do not recommend taking the Xfinity remote apart. Did something spill that needs cleaning out?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_4fcs5z You can remove the back where the battery is. This part does come off. Anything else could break/damage the remote. If the buttons are not working we can mail out a replacement to you, or you can go into any Xfinity store and pick up a remote today!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Can you tell us more about what happens when you press the mute button?
Does the light flash on your remote?
Is it red or green?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityCarolyn
Official Employee
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289 Messages
3 months ago
Thanks for reaching out to us regarding replacing your remote. Sure, I would be more than happy to assist you today. There are two options for replacing your remote: you can pick one up in our nearest Xfinity Service Center, or we can mail it to you as well. Also, can you give me some more details as to what's going on with the remote, such as voice control not working or something else? What to do if your Xfinity remote breaks
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juju2523
Visitor
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1 Message
4 hours ago
my mute button does not work.
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