Thanks for taking the time to reach out over our community forums, user_cchdza! I'm sorry to hear that you lost your remote. You can have it replaced at any Xfinity Store or by ordering it through the Xfinity Assistant. If neither of those options work, or if you'd prefer, you can send us a direct message with your full name, name on the account (if different), and service address, and we can place an order to have a replacement sent your way.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
XfinitySean
Official Employee
•
444 Messages
11 hours ago
Thanks for taking the time to reach out over our community forums, user_cchdza! I'm sorry to hear that you lost your remote. You can have it replaced at any Xfinity Store or by ordering it through the Xfinity Assistant. If neither of those options work, or if you'd prefer, you can send us a direct message with your full name, name on the account (if different), and service address, and we can place an order to have a replacement sent your way.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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Again
Expert
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33.5K Messages
5 hours ago
Moved to Customer Service as this has nothing to do with Accessibility/disability.
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