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user_5d2yl5
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10/01/2026 11:30 PM

remot controls

bboth  of my remote controls have been working.  now i can turn on the sets but

cannot change channels

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2 hours ago

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user_5d2yl5

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2 Messages

10 hours ago

cannot change channels on either remote

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XfinityThomasA

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3.9K Messages

10 hours ago

 

user_5d2yl5 - Thank you for reaching out to us here for help with your remotes! If you ever expienicne an issue I always recommend trying a facotry reset of your Xfinity remote. This will erase the connection between your remote and TV Box, so you’ll need to pair them again afterward. You can pair your Xfinity Voice Remote again by saying “Program remote” into the microphone button.

Included below is an article with more information and step by step instructructions. Please let me know if it helps! 

Pair, program, and factory reset your Xfinity remote -(https://www.xfinity.com/support/articles/programming-your-xfinity-remote)

 

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BruceW

Gold Problem Solver

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27.7K Messages

2 hours ago

...  i can turn on the sets but cannot change channels

Keep in mind that a "remote" problem might be caused by the remote not sending the correct signals, OR by the device receiving the signals not processing them correctly. With that in mind, some "first aid" suggestions:

  1. Unplugging the cable box for a minute or so to reset it
  2. Changing the batteries in the remote 
  3. Replacing the remote
  4. Replacing the box

Consider getting another remote so you have a spare. Test the spare to make sure it's working, then remove the batteries (so they don't drain and cause corrosion), and maybe store it with a copy of the programming instructions from https://www.xfinity.com/support/articles/programming-your-xfinity-remote.

If you need to replace the remote, see https://www.xfinity.com/support/articles/lost-or-broken-remote-controls 

Also: When using a remote to control an X1 cable box:

  1. The remote sends a signal to the box
  2. The box uses an internal modem to send that signal to a server at Comcast/Xfinity and ask for instructions
  3. The server at Comcast/Xfinity decides how the box should respond and sends back commands and data
  4. The box receives the commands and data and does as instructed

      This chain has many links and if any them are weak or broken, the response to signals from the remote is sluggish, or fails completely. When that happens, if changing the batteries and rebooting the cable box does not correct the problem, you may need to check the coax (or fiber) line and connections.

      If the remote still doesn't work properly, you'll probably need to ask Comcast/Xfinity to send out a premise tech to troubleshoot the problem. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast/Xfinity originally supplied them) you'll probably have to pay for the visit (approx. $100) unless you happen to have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast/Xfinity rental device or anything outside your home you shouldn't be charged.

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