1 Message
Remarkably Poor customer service
I’ve tried two hours to connect with a human representative for a billing issue without success. Even when I try to use the live chat feature is says to sign in and when I do, it signs me back out and tells me to sign in again. If xfinity is going to cut employees for their own profit, you could at least make a website the functions at a minimal level.
XfinityBradM
Official Employee
•
598 Messages
25 days ago
@user_qntdpa Our apologies it has been quite difficult to get your billing issue resolved. No worries as our team can assist with that! If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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