Visitor
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1 Message
Relocation visit for line across pasture
Hi — I need to schedule a drop-line relocation visit to convert an existing aerial Xfinity line to underground. The current line crosses my active horse pasture and also runs through a neighboring property. I’d like the earliest available technician appointment to evaluate the route and initiate the underground work order. Can you give me a DM so that I can send details?
XfinityAmira
Official Employee
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5K Messages
1 hour ago
Hi awhitmartin! We appreciate you being a customer with us and reaching out on our Xfinity Forum regarding this line-bury concern. My team is here to help and would be more than happy to assist you with getting a line-bury request submitted. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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