Visitor
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2 Messages
Relocation Of Utilites To New Pole - Way Over Do
Who should we contact directly regarding this issue? My mother has had her new utility pole for almost 2 years, and Xfinity has not transferred its utilities to it. My mother currently has two poles in her yard, and it looks terrible. Please advise who needs to be contacted.
XfinityKam
Official Employee
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349 Messages
8 hours ago
@user_1t78x9 Thank you for reaching out to us here on Forums, We can certainly look into a rewire
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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