Relocating the green cable box in my front yard

I’ve done my research, and I know that this is becoming a common problem for Xfinity to handle yet they don’t seem to address it or do anything about it. ****Please get this message to someone who writes the checks or has some sort of authority.****At this point I’ll take the manager of janitorial services, just as long as he’s a manager and can help me get to the next one. 

I have a new Construction home and the cable box is in my front yard right next to our driveway which is going to be having concrete poured right where it’s located. I spoke to someone on Tuesday who said I have a an appointment scheduled for Wednesday between 6 AM and 8 PM (nice window of time, right?  it’s not like I have anything better to do then wait around for Xfinity aaalllllll day)…

Wednesday's comes and goes, no Xfinity.

I call back Thursday morning. They told me they don’t know what happened but I’m on the schedule for today, Thursday.

Thursday comes and goes no Xfinity.

I call back Friday morning and ask what happened this rep tells me he doesn’t know why they didn’t show up but they’re coming today. He guaranteed they’re coming that day, Friday.

Guess what happened on Friday…. Abso-lutely nothing.  NO XFINITY

Now it’s Saturday….I called them back and I’m getting the same cookie cutter response as I’ve gotten all week and meanwhile I have concrete being poured on Monday and if that box is still there I’m afraid one of the work trucks might “accidentally” run it over. 

I have a crew of people I’m paying to do a large project and we have a deadline and if this deadline gets pushed back I’m essentially paying for these guys to be here to do nothing. It took me a long time to get this crew here, and they aren’t cheap. 

xfinity, youre about to cost me a lot of money…. I’ve already wasted hours on the phone…..Your customer service is horrible!  Your right hand can’t shake hands with the left. There’s no interpersonal communication amongst your company and getting a live person to talk to instead of a voice recording or AI text chat takes forever…. If I’m lucky I can finally get on the phone with a rep located in India who has no idea what the previous rep said to me and then he says the same thing the last one said……I’ve been trying for four days to talk to a supervisor, and have yet to be able to speak to one.

It is absolutely absurd that a company can conduct business in this manner, I’ve worked construction. I’m well aware of what’s required to do to move this box it’s not rocket science, so get somebody out to do the job. This is ridiculous