Skip to main content

    Support

    Offers

U
user_0295d9
1st Topic
1st Reply

5 Messages

Wednesday, September 6th, 2023 7:32 PM

Closed

Relocating coax drop

Due to some construction at my home, I need to move the room in which the Xfinity internet coax drop is located and comes into my home permanently 

How do I request this change?

Question

 • 

Updated 

2 years ago

777

3

0

Accepted Solution

XfinityAnthonyT

Official Employee

 • 

1K Messages

2 years ago

Gotcha, so we wouldn't do any wall fishing. You would need to contact an electrician to get that outlet installed and then from there we would be able to come out and connect our line for you.

2

0

user_0295d9

5 Messages

So do I need to DM support to get a ticket going?

2 years ago

0

XfinityJustinC

Official Employee

 • 

1.3K Messages

Yes. We would want you to send a direct message and look to either open a ticket or schedule a technician to relocate your line.

 

To send a direct message: 

 

Click "Sign In" if necessary

 

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  

• Click the "New message" (pencil and paper) icon just to the right of Conversations

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!

• Type your message in the text area near the bottom of the window

• Press Enter to send it

To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

2 years ago

Hey there, do you already have other coax outlets or would this be entirely new?

2

0

user_0295d9

5 Messages

Only 1 coax outlet in the house and it's the one I can't use anymore.

So I need a new drop in a new room from the aerial feed to my home.

2 years ago

0

XfinityAnthonyT

Official Employee

 • 

1K Messages

You need a new coaxial outlet installed, correct? That would be through an electrician.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_0295d9

5 Messages

2 years ago

This wouldn't require any fishing, just running a new line exterior to the home, drilling hole into the home and installing a wall mount.

0

0

forum icon

New to the Community?

Start Here