1 Message
Relocate underground service line
A year or two ago, Verizon was installing their FIOS lines down our street. They managed to cut my Comcast service line in the process.
Comcast resolved the issue quickly; however, they installed the new line over my septic drain field and my septic tank. Now, I need to do repairs on my septic system, but I can't start that until the Comcast underground service line is relocated.
I went this route with the forum, because the automated phone system and automated chat makes you jump through a bunch of hoops before you can talk to somebody, and the "health and safety" option didn't really seem appropriate.
XfinityOrlandoM
Official Employee
•
2.2K Messages
10 months ago
@darrell4w
Thanks for reaching out to us as a customer the property owner would not be happy if I have an unburied cable line on my property! Let's get this taken care of for you please go ahead and send me a direct message To send a direct message:
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right - it looks like a chat bubble
Click the "New message" (pencil and paper) icon just to the right of Conversations
Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
Type your message in the text area near the bottom of the window
Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service addres
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